Zeynep Ton

Author, Speaker & Adjunct Associate Professor at MIT Sloan School of Management

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Research

Published Journal Articles and Featured Work

  • Why Good Jobs are Good for Retailers, Harvard Business Review, 2012.
  • QuikTrip’s Investment in Retail Employees Pays Off, featured case in Harvard Business School Working Knowledge, 2011, by Julia Hanna.
  • The Effect of Product Variety and Inventory Levels on Sales: A Longitudinal Study, Production and Operations Management Journal, 2010, with Ananth Raman.
  • How Mercadona Fixes Retail’s ‘Last Ten Yards’ Problem, featured case in Harvard Business School Working Knowledge, 2010 by Julia Hanna.
  • The Hidden Risk in Cutting Retail Payroll, Harvard Business Review, 2008.
  • Thinking Twice About Supply Chain Layoffs, featured research paper in Harvard Busines School Working Knowledge, 2008, by Julia Hanna.
  • Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance, Organization Science, 2008 with Robert S. Huckman.
  • The Achilles Heel of Supply Chain Management, Harvard Business Review, 2001, with Ananth Raman and Nicole DeHoratius.
  • Execution: The Missing Link in Retail Operations, California Management Review, 2001, with Ananth Raman and Nicole DeHoratius.

Book Chapters, Working Papers, and Work in Progress

  • The Role of Execution in Managing Product Availability, Chap. 4 in Retail Supply Chain Management, edited by Narendra Agarwal and Stephen Smith. International Series in Operations Research & Management. Springer, With Nicole DeHoratius.
  • The Effect of Staffing on Profitability: The Role of Conformance Quality
  • The Good Jobs Score

MIT Sloan Cases

  • Managed by Q, 2016 with Cate Reavis
  • We Are Market Basket, 2015 with Thomas Kochan and Cate Reavis

Harvard Business School Cases

  • The Container Store, 2016 with Tatiana Sandino and Aldo Sesia
  • Home Depot and Interconnected Retail, 2012 with Jose Alvarez and Ryan Johnson
  • QuikTrip, 2011. (This case was recently used for Hitachi Foundation and Net Impact’s Pioneer Employer Competition)
  • Mercadona, 2010, with Simon Harrow.
  • IBM Retail Business Assessment at Dillard’s, Inc.: Managing Staffing Levels to Improve Conversion, 2010.
  • Zara: Managing Stores for Fast Fashion, 2009, with Elena Corsi and Vincent Dessain.
  • The Home Depot, Inc., 2008, With Catherine Ross.
  • Exel PLC–Supply Chain Management at Haus Mart, 2005, With Steven C. Wheelwright.
  • RFID at the METRO Group, 2005, with Vincent Dessain and Monika Stachowiak.
  • Operational Execution at Arrow Electronics, 2003, With Ananth Raman.
  • Borders Group, Inc., 2000, With Ananth Raman.

 

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Topics

  • Case for Good Jobs
  • Good Jobs Strategy

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More from the Blog

  • Questions Investors Should Be Asking Low-Wage Employers February 7, 2017
  • The U.S. Needs a ‘Good Jobs’ Revolution in Retail September 6, 2015
  • Scoring Retailers on The Good Jobs Strategy September 6, 2015
  • Process tips for case method teaching May 31, 2015
  • Why CEOs Should Follow the Market Basket Protests July 25, 2014

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