Published Journal Articles and Featured Work
Why Good Jobs are Good for Retailers, Harvard Business Review, 2012.
QuikTrip's Investment in Retail Employees Pays Off, featured case in Harvard Business School Working Knowledge, 2011, by Julia Hanna.
The Effect of Product Variety and Inventory Levels on Sales: A Longitudinal Study, Production and Operations Management Journal, 2010, with Ananth Raman.
How Mercadona Fixes Retail's 'Last Ten Yards' Problem, featured case in Harvard Business School Working Knowledge, 2010 by Julia Hanna.
The Hidden Risk in Cutting Retail Payroll, Harvard Business Review, 2008.
Thinking Twice About Supply Chain Layoffs, featured research paper in Harvard Busines School Working Knowledge, 2008, by Julia Hanna.
Managing the Impact of Employee Turnover on Performance: The Role of Process Conformance, Organization Science, 2008 with Robert S. Huckman.
The Achilles Heel of Supply Chain Management, Harvard Business Review, 2001, with Ananth Raman and Nicole DeHoratius.
Execution: The Missing Link in Retail Operations, California Management Review, 2001, with Ananth Raman and Nicole DeHoratius.
Book Chapters, Working Papers, and Work in Progress
The Role of Execution in Managing Product Availability, Chap. 4 in Retail Supply Chain Management, edited by Narendra Agarwal and Stephen Smith. International Series in Operations Research & Management. Springer, With Nicole DeHoratius.
The Effect of Labor on Profitability: The Role of Quality
Cross Sectional Analysis of Phantom Products at Retail Stores, with Ananth Raman
Innovation Under Values-Based Constraints, with Dennis Campbell
Home Depot and Interconnected Retail, 2012 with Jose Alvarez and Ryan Johnson
QuikTrip, 2011. (This case was recently used for Hitachi Foundation and Net Impact's Pioneer Employer Competition)
Mercadona, 2010, with Simon Harrow.
IBM Retail Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion, 2010.
Zara: Managing Stores for Fast Fashion, 2009, with Elena Corsi and Vincent Dessain.
The Home Depot, Inc., 2008, With Catherine Ross.
Exel PLC--Supply Chain Management at Haus Mart, 2005, With Steven C. Wheelwright.
RFID at the METRO Group, 2005, with Vincent Dessain and Monika Stachowiak.
Operational Execution at Arrow Electronics, 2003, With Ananth Raman.
Borders Group, Inc., 2000, With Ananth Raman.